On August 19-21, 9-1-1 ACOG hosted an APCO Institute training course, certifying 13 emergency communication professionals as certified training officers.
The APCO Institute is an organization that is overseen, managed and operated by industry experts with years of experience.
The APCO Institute’s Communications Training Officer (CTO) 3-day course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs. Topics covered in this course include: performance based training, preparing, motivating and communicating with trainees, customer service, counseling, stress management, needs of the adult learner, training strategies, performance evaluations, liability and standards, and total quality management.
The APCO certified Instructors for this course were Lysa Baker, ENP, 9-1-1 ACOG Education Coordinator, and Nikki Dykes, RPL, 9-1-1 Coordinator for Kingfisher County. The following persons attended the course and passed the written test, joining an elite group of professionals dedicated to ensuring public safety for the citizens of central Oklahoma:
Lisa Poarch – OHP
Tricia Beck – Claremore PD
Nick Barnhill – The Village PD
Katie Thomas – Blanchard PD
Kimber Grissam – Moore PD
Krystal Tarver – Moore PD
Anna Carlisle – Tuttle PD
Leisha Knight – Logan County Sheriff’s Office
Leandra James – Logan County Sheriff’s Office
Brynna Riley – El Reno PD
Thomas Hucksoll – El Reno PD
Yvette Nelson – Bethany PD
Tara Alexander – Noble PD